Asus responds to customer service failures with new promises
About a month ago, Gamers Nexus outed Asus for some pretty egregious problems with its customer service, and now the company ispromising a bunch of fixesand improvements to its warranty system. First on the list is a promise to reprocess prior Return Merchandise Authorizations (RMAs) with results that customers weren’t happy with. And they won’t just be reappraised by the same outsourced repair centers as before — they’ll be handled by Asus’ team directly....